This document describes our main guidelines regarding your right of cancellation. Our guidelines will be in accordance with the Norwegian Cancellation Act at all times. You can find the Cancellation Act on lovdata.no.
Areas of application of the Cancellation Act
The Act will only apply if the purchase has been made via the Internet, email or telephone. The Cancellation Act also applies to purchases made online which are collected in a shop. However, the Cancellation Act does not apply to purchases in our physical shops.
There is no right of cancellation for services (such as engraving or servicing) which have been performed. Similarly, the Cancellation Act does not apply to the purchase of goods which have been made specially for you. However, this only applies if the provision of the service has started with the consumer’s expressed prior consent and if the consumer has acknowledged that they will surrender their right of cancellation when the agreement has been fulfilled.
How to cancel
We recommend that you send us an email, stating clearly that you wish to cancel. It is helpful to attach the right of cancellation form which we sent to you with the goods.
You have two weeks in which to notify us of this. The countdown begins when you have taken the goods into your physical possession. This means when the goods have been delivered to the consumer’s postbox or to the consumer’s workplace, or when the goods have been received by someone else on behalf of the consumer. However, the countdown does not start when the consumer receives a missed delivery notification from the postal service, but only when the goods have been collected from the post office.
You do not need to give any reason to use your right of cancellation, but you must comply with the deadline.
Returning the goods
You as the purchaser are responsible for returning the goods safely. Make sure that the goods are suitably packaged, and keep your receipt. The consumer has the burden of proof that the goods have been returned, and should therefore ensure that they are able to document the shipping date, for example with some form of receipt. This documentation also affects our right to withhold the repayment amount.
If the goods are damaged or depreciate in value, and this is due to negligence or carelessness on the part of the consumer, the consumer is responsible for the damage/depreciation.
The goods must be returned without unnecessary delay, no later than 14 days from the time you informed us of your wish to cancel.
You are entitled to a refund of the full amount you paid for the goods and their delivery, but you must pay for the cost of returning the goods. As the vendor, we are not obliged to refund the additional costs of a shipping method that is more expensive than that which we normally offer, if it is the consumer who has chosen the more expensive shipping method.
If you wish to exchange the goods that you have received for goods of a different size or colour, or for another product, you must submit a new order on our website. Complete the cancellation form and return the goods to us. We will issue a credit for the returned goods when we receive them, within a maximum of five days. If you have an invoice from Klarna, we recommend that you log into "My Page" and extend the due date in order to avoid a reminder fee. When you return goods, we recommend that you use a shipping method with tracking. The customer is responsible for the cost of returning goods.
You can return the goods to:
Postboks 172, Sandviken
Write your name and order number clearly on the cancellation form. Ensure that the goods you wish to exchange/return are unused, and that all the labels are intact.
Right to examine
The consumer has the right to examine the goods without affecting their cancellation rights, and without incurring any obligation to pay. It will often be necessary for the consumer to examine the goods in order to make a decision on whether they wish to cancel the purchase. If this examination exceeds what is normal and necessary to determine the ‘nature, properties and function of the goods’, the consumer may be held financially responsible for any reduction in value caused by their handling of the goods.
In instances where the consumer has exceeded their right to examine, the issue will be whether the goods have been reduced in value, and if so, by how much. This must be assessed on an individual basis. Depreciation in the value of goods can include costs associated with washing, cleaning or repairing the goods.